Frequently Asked Questions

How long does it take to process my order?

Orders are processed within 0–2 business days. Once your order ships, you'll receive a shipping confirmation email.

How long will delivery take?

Estimated delivery times (including processing):

  • Express Shipping: 3–10 business days
  • ACI-Aramex (Middle East): 5–10 business days
  • Korea Post: 1–3 weeks

Available options depend on your country. See our Shipping Policy for details.

How much is shipping?

Shipping fees are charged per order, not per product. Free shipping thresholds vary by region:

  • $50 or more: Malaysia, Thailand, Vietnam
  • $100 or more: United States, Canada, United Kingdom, France, Austria, Belgium, Denmark, Finland, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Australia, New Zealand, Japan, Hong Kong SAR, Singapore, Philippines, Taiwan, and the Middle East (ACI-Aramex)
  • $150 or more: Hungary, Iceland, Luxembourg, Macao SAR, Morocco, South Africa, and the Middle East (Express)

Full rates are listed in our Shipping Policy.

Which countries do you ship to?

We currently ship to:

  • North America: United States (except Hawaii), Canada
  • Europe: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, United Kingdom
  • Asia-Pacific: Australia, Hong Kong SAR, Japan, Macao SAR, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam
  • Middle East & Africa: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Morocco, South Africa

Due to carrier and security regulations, deliveries to certain military bases or restricted areas may not be available. See our Shipping Policy for details.

Will I have to pay customs duties or import taxes?

Buyers are responsible for all customs duties and import taxes. Please check with your local customs office for accurate details.

How can I track my order?

You'll receive order and shipping notifications by email. When your order ships, your shipping confirmation will include tracking information where available. You can also sign in to your account to view your order status at any time.

What is your return policy?

Beauty and personal care products cannot be returned. Sale items and gift cards are also non-returnable.

If your item arrives defective, damaged, or incorrect, please contact us right away at hello@biblianglobal.com and we'll make it right.

EU customers: If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be unused, in the same condition you received them, in their original packaging, with proof of purchase.

Please see our Refund Policy for full details.

What if my order arrives damaged or incorrect?

Please inspect your order upon delivery and contact us right away at hello@biblianglobal.com if an item is defective, damaged, or incorrect, so we can make it right.

When will I receive my refund?

Once your return is received and inspected, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Please note your bank or card issuer may take additional time to post the refund.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay. Additional local payment methods may be available depending on your country.

Still need help? Send us a message

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